Patient Care Concierge: Front Desk & Scheduling

Summit Health; Clifton (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health in Clifton, NJ is seeking a healthcare front desk clerk to greet patients, manage registration, and maintain efficient patient flow. You will answer calls, process payments, verify insurance, and schedule visits while coordinating with clinical staff for timely care.

The role requires strong customer service and basic computer skills, with an emphasis on accuracy, empathy, and teamwork within a physician-led network.

Qualifications

• Must have excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.

Responsibilities

• Greets visitors, patients and families in a friendly professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and provides excellent customer service.
• Answers telephone, directs calls, takes messages and demonstrates etiquette.
• Informs patients of delays and assists with patient comfort.
• Posts self-pay charges, collects payments, and provides receipts; reconciles daily payments.
• Opens and closes batches, reconciles collections, prepares deposits.
• Scans insurance cards, runs verifications, updates patient accounts and demographics.
• Schedules appointments accurately and manages waitlists; confirms future appointments.
• Enters orders for diagnostic tests and procedures following workflows.
• Coordinates pre-authorizations with care team; completes referrals per guidelines.
• Communicates problems or issues to Office Supervisor/Manager promptly.

Skills

Customer service

English communication

Multitasking

Basic computer skills

Medical office terminology

Education

High School Diploma or GED

Associate degree (preferred)

Tools

EHR

Practice Management System

Ancillary Systems

Job description

Summit Health in Clifton, NJ is seeking a healthcare front desk clerk to greet patients, manage registration, and maintain efficient patient flow. You will answer calls, process payments, verify insurance, and schedule visits while coordinating with clinical staff for timely care.

The role requires strong customer service and basic computer skills, with an emphasis on accuracy, empathy, and teamwork within a physician-led network.