Urgent Care Patient Experience Specialist

Patient Plus Urgent Care; Baton Rouge (LA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Patient Plus Urgent Care in Baton Rouge, LA is seeking a Customer Service Representative to be the first point of contact for patients and visitors. You will handle inquiries, schedule and confirm appointments, and ensure accurate patient records while supporting efficient patient flow with the medical team.

In this role, you will verify insurance details, collect payments, and resolve complaints with professionalism.

Qualifikationen

• High school diploma or equivalent required.
• Associate degree or higher in a related field preferred.

Aufgaben

• Greet and assist patients and visitors courteously and professionally.
• Handle incoming calls and respond to inquiries regarding services, appointments, and general information.
• Schedule and confirm patient appointments, ensuring optimal use of facility resources.
• Maintain accurate patient records and update information as necessary.
• Collaborate with medical staff to facilitate patient flow and address any immediate concerns.
• Process patient check-ins and check-outs, including verifying insurance information and collecting payments.
• Address and resolve patient complaints or escalate issues to the appropriate department.
• Ensure the reception area is clean, organized, and welcoming at all times.
• Adhere to company policies and procedures, maintaining confidentiality and security of patient information.
• Participate in training sessions and meetings to stay informed about updates in company policies and procedures.

Kenntnisse

Verbal and written communication

Active listening

Multitasking

Empathy

Problem solving

Attention to detail

Independence

Ausbildung

High school diploma or equivalent

Associate degree or higher (preferred)

Tools

CRM software

Databases

Billing/payments tools

Jobbeschreibung

Patient Plus Urgent Care in Baton Rouge, LA is seeking a Customer Service Representative to be the first point of contact for patients and visitors. You will handle inquiries, schedule and confirm appointments, and ensure accurate patient records while supporting efficient patient flow with the medical team.

In this role, you will verify insurance details, collect payments, and resolve complaints with professionalism.