Customer Service Representative (Urgent Care)

Patient Plus Urgent Care; Baton Rouge (LA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Patient Plus Urgent Care in Baton Rouge, LA is seeking a Customer Service Representative to greet patients, answer calls, schedule appointments and assist visitors. You will be the first contact and help ensure a smooth patient experience.

The role requires 1–2 years in a customer service setting, preference for healthcare, strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years of customer service experience, preferably in healthcare or urgent care.
• Proven ability to handle high volumes of inquiries and multitask effectively.
• Excellent verbal and written communication with empathy and active listening.
• Proficiency with customer service software and basic office tools.
• Strong organizational skills and ability to work independently in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors professionally.
• Handle calls and respond to inquiries about services and appointments.
• Schedule and confirm patient appointments, optimizing facility resources.
• Maintain accurate patient records and update information as needed.
• Collaborate with medical staff to facilitate patient flow.
• Process check-ins/check-outs and verify insurance and payments.
• Address and resolve complaints or escalate to the appropriate department.

Skills

Customer service

Communication

Time management

Empathy

Problem solving

Phone etiquette

Education

High School Diploma

Associate degree in related field (preferred)

Tools

CRM software

Databases

Payment processing systems

Job description

# Customer Service Representative (Urgent Care)Tiger Bend - Baton Rouge, LA 70817## OverviewJob Shift3-12 hour shifts & 1-6 hour shift weeklyTravel PercentageNone## DescriptionThe Customer Service Representative is responsible for delivering exceptional customer service to patients and visitors. This role involves managing patient inquiries, scheduling appointments, and ensuring a seamless experience for all individuals interacting with the urgent care facility. The representative serves as the primary point of contact, providing information and assistance to enhance patient satisfaction and operational efficiency. Key Responsibilities: - Greet and assist patients and visitors courteously and professionally. - Handle incoming calls and respond to inquiries regarding services, appointments, and general information. - Schedule and confirm patient appointments, ensuring optimal use of facility resources. - Maintain accurate patient records and update information as necessary. - Collaborate with medical staff to facilitate patient flow and address any immediate concerns. - Process patient check-ins and check-outs, including verifying insurance information and collecting payments. - Address and resolve patient complaints or escalate issues to the appropriate department. - Ensure the reception area is clean, organized, and welcoming at all times. - Adhere to company policies and procedures, maintaining confidentiality and security of patient information. - Participate in training sessions and meetings to stay informed about updates in company policies and procedures.## QualificationsRequired Education: - High school diploma or equivalent required; an associate degree or higher in a related field is preferred. Required Experience: - Minimum of 1-2 years of experience in a customer service role, preferably within a healthcare or urgent care setting. - Experience with handling a high volume of customer inquiries and managing multiple tasks simultaneously. - Proven track record of resolving customer complaints and issues efficiently and professionally. Required Skills and Abilities: - Excellent verbal and written communication skills, with a strong ability to listen and empathize with customers. - Proficiency in using customer service software, databases, and tools. - Strong organizational skills with the ability to prioritize and manage time effectively. - Ability to work independently as well as part of a team in a fast-paced environment. - Demonstrated problem-solving skills and attention to detail. - Ability to maintain composure and professionalism under pressure. - Familiarity with medical terminology and healthcare procedures is a plus.