Patient Experience Specialist

The Urgent Care, LLC; Harvey (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement 401k

Life insurance

Short/Long term disability

Medical stipend at clinic

Holiday Pay

Job summary

The Urgent Care, LLC is seeking a friendly Patient Care Representative to join our team in Harvey, LA. You will manage patient check-ins, insurance verification, and triage, while delivering excellent service to support our mission of high-quality care.

Responsibilities include answering calls, scheduling, data entry, and collaboration with clinical staff to maintain a positive patient experience. Weekend and holiday availability is required, with some afternoons/evenings.

Qualifications

• High School Diploma or Equivalent required for the role.
• BLS certification within 90 days of employment.
• Pass periodic testing for triaging patients (e.g., taking blood pressure).
• Ability to work weekends, afternoons/evenings, and holidays.
• Open and flexible availability (20–30 hours per week).
• Able to commute between multiple clinics as needed.

Responsibilities

• Greet patients in a friendly and professional manner.
• Answer calls and respond to questions about services, pricing, and scheduling.
• Schedule patient check-in times for all locations.
• Verify patient insurance data and collect payments when necessary.
• Maintain patient records and ensure accurate data entry.
• Communicate effectively with patients, providers, and healthcare staff.
• Provide support to clinical staff as needed.
• Triage patients and ensure smooth patient flow.
• Assist with check-in/check-out and billing paperwork.
• Maintain a clean waiting area and examination rooms.
• Adhere to HIPAA and privacy regulations.
• Participate in training and ongoing education.

Skills

Customer service

Phone etiquette

Communication

Team player

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

EMR systems

Job description

The Urgent Care, LLC is seeking a friendly Patient Care Representative to join our team in Harvey, LA. You will manage patient check-ins, insurance verification, and triage, while delivering excellent service to support our mission of high-quality care.

Responsibilities include answering calls, scheduling, data entry, and collaboration with clinical staff to maintain a positive patient experience. Weekend and holiday availability is required, with some afternoons/evenings.