Patient Experience & Engagement Specialist

CareSouth Medical & Dental; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

CareSouth Medical & Dental in Baton Rouge is seeking a Patient Engagement Representative to provide high-quality, efficient service to patients and families. You will greet patients, enter demographics and insurance data, and support front-desk operations with a friendly, professional demeanor.

Responsibilities include verifying insurance, scheduling appointments, handling inquiries, and maintaining accurate records in the EMR.

Qualifications

• Excellent verbal and written communication skills.
• Experience with Electronic Health Records preferred.
• Friendly and compassionate disposition; able to resolve conflicts.

Responsibilities

• Greet patients, families, and providers courteously in person or by phone.
• Enter patient demographics and insurance information into the EMR.
• Schedule and reschedule appointments; verify insurance coverage.
• Address patient inquiries and escalate issues promptly.
• Maintain confidential patient records and documentation.
• Coordinate with Call Center for appointment needs.
• Support front-desk operations with a positive attitude.

Skills

Excellent communication

Friendly demeanor

Strong computer skills

EMR/EHR data entry

Education

High School Diploma or equivalent

Medical Office Administration program (preferred)

Tools

EMR/EHR software

Job description

CareSouth Medical & Dental in Baton Rouge is seeking a Patient Engagement Representative to provide high-quality, efficient service to patients and families. You will greet patients, enter demographics and insurance data, and support front-desk operations with a friendly, professional demeanor.

Responsibilities include verifying insurance, scheduling appointments, handling inquiries, and maintaining accurate records in the EMR.