Patient Services Representative - Front Desk - Baton Rouge, LA

Nunnally Dermatology; Baton Rouge (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Nunnally Dermatology is seeking a friendly and detail-oriented Patient Services Representative for the front desk. You will greet patients, register them, schedule appointments, and coordinate clinical calls across multiple practices and facilities.

The role emphasizes accurate documentation, patient records management, and maintaining a welcoming lobby environment while supporting billing processes and ensuring timely responses to inquiries.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably at the front desk of a healthcare environment.

Responsibilities

• Greet patients warmly and manage registration and appointment scheduling with high customer service standards.
• Accurately triage and route clinical calls to the appropriate departments or personnel.
• Assist patients with completing forms and paperwork, guiding them for accuracy and completeness.
• Maintain a clean, organized lobby and work area to create a positive first impression.
• Identify and escalate patient concerns to the proper team or department.
• Support billing processes and understand the medical services offered by practitioners.
• Enter referral information and manage patient records, keeping charts up to date and accessible.
• Demonstrate reliable attendance and punctuality to support uninterrupted patient care.
• Perform other duties as assigned by supervisor to improve efficiency.

Skills

Customer service

Front desk experience

Education

High school diploma

Job description

Position Summary:

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably at the front desk of a healthcare environment.