Urgent Care Customer Experience Specialist

Patient Plus Urgent Care; New Orleans (LA); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Patient Plus Urgent Care is seeking a Customer Service Representative to deliver outstanding patient experiences at the front desk. You will greet patients, answer inquiries, schedule appointments, verify insurance, and process payments to ensure smooth check-ins and efficient flow.

In this role you will maintain accurate records, collaborate with medical staff, handle high volumes with professionalism, and uphold confidentiality while providing empathetic, clear communication to patients and

Qualifikationen

• High school diploma or equivalent; associate degree preferred.
• 1–2 years in customer service, healthcare setting preferred.
• Experience handling high volumes and multitasking.

Aufgaben

• Greet and assist patients and visitors professionally.
• Handle calls and inquiries about services and appointments.
• Schedule, confirm, and update patient appointments.
• Check-ins/outs, verify insurance, collect payments.
• Maintain accurate patient records and confidentiality.
• Escalate complaints when needed and collaborate with staff.
• Ensure reception area is clean and welcoming.
• Participate in training and policy updates.

Kenntnisse

Communication skills

Customer service software

Organization

Time management

Problem solving

Independence

Calm under pressure

Medical terminology

Ausbildung

High School Diploma

Healthcare/related associate degree preferred

Tools

CRM software

Payment processing systems

Scheduling systems

Jobbeschreibung

Patient Plus Urgent Care is seeking a Customer Service Representative to deliver outstanding patient experiences at the front desk. You will greet patients, answer inquiries, schedule appointments, verify insurance, and process payments to ensure smooth check-ins and efficient flow.

In this role you will maintain accurate records, collaborate with medical staff, handle high volumes with professionalism, and uphold confidentiality while providing empathetic, clear communication to patients and