Urgent Care Front Desk & Patient Services Specialist

Patient Plus Urgent Care Hammond; Hammond (LA); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Patient Plus Urgent Care Hammond is seeking a Customer Service Representative to deliver excellent patient-focused service. You will greet patients, manage inquiries, schedule appointments, and ensure a smooth check-in/out experience with accurate records.

The role requires 1–2 years in customer service in a healthcare setting, strong communication skills, and proficiency with CRM tools. This on-site position supports a fast-paced urgent care environment.

Formación

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years experience in customer service, healthcare setting preferred.
• Excellent communication and listening skills; able to handle high volume inquiries.
• Proficiency with CRM and databases; able to manage patient records accurately.

Responsabilidades

• Greet and assist patients and visitors professionally.
• Handle calls, schedule and confirm appointments.
• Verify insurance information and process payments at check-in/out.
• Maintain confidential patient information and accurate records.
• Resolve complaints or escalate to appropriate department.

Conocimientos

Customer service

Communication

Phone etiquette

Data entry

Educación

High school diploma

Associate degree preferred

Herramientas

CRM software

Office suite

Descripción del empleo

Patient Plus Urgent Care Hammond is seeking a Customer Service Representative to deliver excellent patient-focused service. You will greet patients, manage inquiries, schedule appointments, and ensure a smooth check-in/out experience with accurate records.

The role requires 1–2 years in customer service in a healthcare setting, strong communication skills, and proficiency with CRM tools. This on-site position supports a fast-paced urgent care environment.