Urgent Care Patient Experience Coordinator

Hugh Chatham Memorial Hospital; Shelby (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Flexible Spending Accounts

Job summary

Advocate Health in Shelby, NC, is seeking a full-time front desk associate for urgent care operations. You will manage patient registration, verify insurance, schedule appointments, handle payments, and maintain accurate records to ensure an outstanding patient experience.

You will interact with patients and families, promote front-end technology during registration, and support billing while adhering to privacy and regulatory requirements in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• Experience with Medical Records Software preferred.
• Customer relations experience required.

Responsibilities

• Register patients and verify insurance with accuracy.
• Schedule appointments and manage front desk activities.
• Handle collections and cash receipting during patient encounters.
• Maintain confidential patient information and billing data.
• Encourage use of front-end technology during registration.
• Support billing functions and direct to the appropriate office when needed.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Shelby, NC, is seeking a full-time front desk associate for urgent care operations. You will manage patient registration, verify insurance, schedule appointments, handle payments, and maintain accurate records to ensure an outstanding patient experience.

You will interact with patients and families, promote front-end technology during registration, and support billing while adhering to privacy and regulatory requirements in a fast-paced setting.