Urgent Care Patient Experience Specialist

270 Carolinas Physicians Network, Inc.; Shelby (NC); On-site; USD 28,000 - 41,000; Full time

Job summary

270 Carolinas Physicians Network, Inc. in Shelby operates an urgent care facility seeking a full-time patient services specialist. The role involves registration, insurance verification, scheduling, and cash handling in a fast-paced setting.

Shifts are 12 hours, 40 hours per week, with holidays and weekends required. Pay ranges from $19.80 to $29.70 per hour, and benefits are available according to eligibility.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Medical Records Software experience preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
• Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Registration

Insurance verification

Scheduling

Cash handling

Front desk software

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

270 Carolinas Physicians Network, Inc. in Shelby operates an urgent care facility seeking a full-time patient services specialist. The role involves registration, insurance verification, scheduling, and cash handling in a fast-paced setting.

Shifts are 12 hours, 40 hours per week, with holidays and weekends required. Pay ranges from $19.80 to $29.70 per hour, and benefits are available according to eligibility.