Patient Experience Front Desk Specialist

Advocate Health; Mooresville (NC); Presencial; USD 30.000 - 38.000; Jornada completa

Descripción de la vacante

Advocate Health in Mooresville, NC is seeking a Front Desk Associate to deliver compassionate customer service, manage patient registrations, verify insurance, schedule appointments and handle cash receipts. This role requires strong interpersonal and communication skills to interact with patients and families in sensitive situations.

You will maintain accurate patient records, assist billing functions, and support front-end technology during registration while adhering to healthcare

Formación

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsabilidades

• Register patients and verify insurance.
• Schedule appointments and manage billing/cash receipts.
• Direct arrival/departure desk activities with accuracy.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential patient information and billing details.

Conocimientos

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independent work

Attention to detail

Communication

Educación

High School Diploma or GED

Herramientas

Medical Records Software

Descripción del empleo

Advocate Health in Mooresville, NC is seeking a Front Desk Associate to deliver compassionate customer service, manage patient registrations, verify insurance, schedule appointments and handle cash receipts. This role requires strong interpersonal and communication skills to interact with patients and families in sensitive situations.

You will maintain accurate patient records, assist billing functions, and support front-end technology during registration while adhering to healthcare