Urgent Care Patient Access Specialist

Duke Clinical Research Institute; Knightdale (NC); On-site; USD 19,000 - 26,000; Part time

Job summary

Duke Health’s Patient Revenue Management Organization seeks a Part-time Patient Service Associate in Knightdale, NC. The role involves coordinating clinic preparation, patient check-in/out, posting charges, cash management, scheduling, and patient communications.

Weekend and weekday shifts are required with alternating hours. Ideal candidates have at least one year of patient-facing experience, strong communication skills, basic data entry, and familiarity with medical terminology.

Qualifications

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing services to patients or the public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.
• Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.

Responsibilities

• Prepare for clinic visits by reviewing the next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag.
• File history sheets, ancillary reports, and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms.
• Check-in patient upon arrival in the practice. Verify patient demographic data. Edit Maestro Care as needed. Collect and post co-payments and balances on accounts due.
• Check-out patients. Make return appointments by scheduling patients into the correct appointment type and tests.
• Explain billing to patients according to PRMO credit and collection policies.

Skills

Verbal communication

Written communication

Patient service

Data entry

Medical terminology

Telephone etiquette

Education

High school education

Job description

Duke Health’s Patient Revenue Management Organization seeks a Part-time Patient Service Associate in Knightdale, NC. The role involves coordinating clinic preparation, patient check-in/out, posting charges, cash management, scheduling, and patient communications.

Weekend and weekday shifts are required with alternating hours. Ideal candidates have at least one year of patient-facing experience, strong communication skills, basic data entry, and familiarity with medical terminology.