Urgent Care Patient Access & Scheduling Specialist

Scotlandhealth; Laurinburg (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Scotland Memorial Hospital is seeking a Patient Service Specialist to support front desk operations in Laurinburg. You will complete EPIC registrations, verify insurance, collect copays, and help patients with scheduling and reminders.

Strong customer service and organizational skills are essential. The role requires excellent communication and problem-solving abilities, with a preference for candidates with healthcare experience and an associate degree.

Qualifications

• Requires accurate EPIC registration and patient demographics verification.
• Screen insurance eligibility and scan cards.
• Self-Pay: apply Sliding Fee and obtain signed acknowledgement.
• Obtain E-sign Consent for treatment/insurance when due.

Responsibilities

• Greet patients and answer phones in courteous manner.
• Assist with scheduling, rescheduling, and reminders.
• Manage patient communications including refill requests.
• Handle walk-in appointments and no-show letters.

Skills

EPIC registration

Patient communication

Phone handling

Scheduling

Cash handling

Education

High school diploma/GED

Associate degree (preferred)

Job description

Scotland Memorial Hospital is seeking a Patient Service Specialist to support front desk operations in Laurinburg. You will complete EPIC registrations, verify insurance, collect copays, and help patients with scheduling and reminders.

Strong customer service and organizational skills are essential. The role requires excellent communication and problem-solving abilities, with a preference for candidates with healthcare experience and an associate degree.