Patient Service Specialist II

Scotland Healthcare System; Pembroke (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Scotland Health Care System in Pembroke, NC, has a full-time Family Medicine front desk/clinical support role. Responsibilities include EPIC registration, insurance checks, patient reminders, scheduling, and output of daily deposits, with a patient-focused, team-oriented environment.

The role emphasizes strong organizational and communication skills, prior medical office experience, and a commitment to high-quality patient care in a community hospital setting.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Previous Medical Office experience preferred.
• Strong organizational, interpersonal, and communication skills.

Responsibilities

• Check in patients and complete EPIC registrations with accurate demographics and insurance info.
• Make patient reminder calls and handle appointment scheduling and rescheduling.
• Answer phones, assist with scheduling and refills, and manage patient communications.
• Schedule follow-up appointments, referrals, and ancillary services as directed by provider orders.
• Process copays/coinsurance, daily deposits, and reconciliations; manage referrals and authorizations.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Problem solving

Customer service

Education

High school diploma or GED

Associate degree in healthcare administration

Job description

Department:SCMG Pembroke Primary - Family MedicineStatus:Full timeShift:Various (United States of America)Schedule Details/Additional Information:Mon-Fri 8am-5pmJob Description:A. Check in Core Skills1. Accurately completes EPIC registration for each patient as indicated by the following:Verifies and updates complete patient demographics.Screens for insurance eligibility and scans correct insurance cards.If Self-Pay, offers SPN Sliding Fee application and makes sure acknowledgement is signed. (Applicable to Primary Care Only)Ensures E-sign Consent for treatment and insurance authorization is completed if due.Patient Appointment arrival, following Standard Work.2. Performs Patient reminder calls. Daily reviews requests to cancel or reschedule appointments. Handles live calls as assigned for appointment reminders with a goal of decreasing unused appointment slots daily.3. Assists with PhonesGreets patient/ answer phones in a kind, courteous tone.Assists patient with scheduling, rescheduling appointments.Creates inbox messages as needed to assist patients including refill requests for medication.Demonstrates competence in identifying RED words.4. Performs Scheduling for Walk Ins.5. Generates no show letters through EPIC.B. Check Out Core Duties1. Schedule follow up appointments, referrals, and ancillary services as directed by EPIC provider orders.2. Return phone messages and assist patients.3. Distribute land line faxes as needed to appropriate Clerical and Clinical Teammates.4. Complete appropriate referral work ques.5. Ensure Patient receives AVS (after visit summary).6. Complete work notes as directed by provider.C. Other Core DutiesCollects copays and coinsurance as applicable at Check out or Check in.Completes standard work for daily deposit and reconciliation.Manage ON Base Patient Documentation ApplicationTranscribe orders/Enter Referral OrdersSchedules Incoming referrals by practice protocolsCompletes Prior Authorizations as requiredEducationHigh school diploma or equivalency (GED)Associate degree in healthcare administration or equivalent college coursework preferred.ExperiencePrevious Medical Office experience preferred.Knowledge, Skills, AbilitiesStrong organizational skills and ability to prioritize tasksStrong interpersonal skills and ability to work with a wide variety of individuals.Ability to identify and solve problems independently.Excellent in verbal and communication skills.Excellent Customer Service skills.CareersAt Scotland Health Care System, we’re proud to employ a team of dedicated professionals who embody the Scotland Way.Founded in 1946, Scotland Health Care System is a community-owned, not-for-profit organization serving Laurinburg, North Carolina. Our mission is simple yet powerful: to deliver safe, high-quality, compassionate, and sustainable health care to everyone in need.We offer a full spectrum of services—including inpatient, outpatient, and emergency care—along with specialized programs in cancer treatment, cardiac care, surgical services, and women’s health.Our culture is built on caring—for our patients and for our people. We believe that when we take exceptional care of our employees, they can provide exceptional care to our communities. That’s why we offer:Competitive compensationFamily-friendly benefits including Paid Parental Leave and On-Site ChildcareFlexible schedulingExclusive savings programsCareer growth and advancement opportunitiesIf you’re looking for more than just a job—if you want a meaningful career where you can make a difference—Scotland Health Care System is the place for you. Join our team today!