Patient Access & Billing Specialist (Mon-Fri)

Scotland County Hospital; Northern (KY); Hybrid; USD 22,000 - 26,000; Full time

Job summary

Scotland County Hospital is seeking a Patient Access Representative who serves as the first point of contact for patients and families, delivering compassionate, high-quality service.

You will interview patients, verify insurance, collect demographics, and assist with billing and data entry in clinic and hospital settings, ensuring accuracy and patient satisfaction while upholding our mission and values.

Qualifications

• High School Diploma or Equivalent.
• Experience in customer service preferred.
• Strong communication and data-entry skills.

Responsibilities

• Conduct professional patient interviews in person and by phone to collect demographic, financial, and biographical information.
• Verify insurance eligibility, confirm benefits, and collect point-of-service payments.
• Enter patient information into department systems and assist with medical records and cash processing.
• Support both clinic and hospital settings as needed, focusing on patient satisfaction and fiscal responsibility.
• Collaborate with team members to ensure accurate data capture and achievement of departmental goals.

Skills

Customer service

Communication

Data entry

Team collaboration

Education

High School Diploma or Equivalent

Tools

Medical records systems

Billing software

Insurance verification tools

Job description

Scotland County Hospital is seeking a Patient Access Representative who serves as the first point of contact for patients and families, delivering compassionate, high-quality service.

You will interview patients, verify insurance, collect demographics, and assist with billing and data entry in clinic and hospital settings, ensuring accuracy and patient satisfaction while upholding our mission and values.