Patient Services Specialist II - Flexible Scheduling

Scotland Healthcare System; Pembroke (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Scotland Health Care System in Pembroke, NC, has a full-time Family Medicine front desk/clinical support role. Responsibilities include EPIC registration, insurance checks, patient reminders, scheduling, and output of daily deposits, with a patient-focused, team-oriented environment.

The role emphasizes strong organizational and communication skills, prior medical office experience, and a commitment to high-quality patient care in a community hospital setting.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Previous Medical Office experience preferred.
• Strong organizational, interpersonal, and communication skills.

Responsibilities

• Check in patients and complete EPIC registrations with accurate demographics and insurance info.
• Make patient reminder calls and handle appointment scheduling and rescheduling.
• Answer phones, assist with scheduling and refills, and manage patient communications.
• Schedule follow-up appointments, referrals, and ancillary services as directed by provider orders.
• Process copays/coinsurance, daily deposits, and reconciliations; manage referrals and authorizations.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Problem solving

Customer service

Education

High school diploma or GED

Associate degree in healthcare administration

Job description

Scotland Health Care System in Pembroke, NC, has a full-time Family Medicine front desk/clinical support role. Responsibilities include EPIC registration, insurance checks, patient reminders, scheduling, and output of daily deposits, with a patient-focused, team-oriented environment.

The role emphasizes strong organizational and communication skills, prior medical office experience, and a commitment to high-quality patient care in a community hospital setting.