Urgent Care Front Office Specialist Patient Experience

Nextcare-Urgent-Car; Wichita (KS); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical

Health savings account

NextCare employee visit program

Dental

Vision

Basic life

Voluntary employee/spouse/child life

Long term disability

Short term disability

Employee assistance program

Critical illness

Accident

Legal

Identity theft

Paid time off benefits

401(k) Plan benefits

Shift differential benefits

Job summary

NextCare Urgent Care is seeking a friendly Medical Front Office Receptionist to greet patients, manage registrations, and support front desk operations in a fast-paced clinic. You will handle insurance data, schedule appointments, and coordinate with back-office staff to ensure smooth patient flow and timely billing.

The role requires at least two years in a medical front office, strong multi-tasking, and proficiency with Windows software.

Qualifications

• Education: High school diploma or GED required.
• Experience: Minimum two years in front office/registration in a physician's office, hospital emergency department or urgent care setting.
• Typing and computer proficiency in Windows-based software.

Responsibilities

• Obtain personal and insurance data from the patient and inputs information into EMR system.
• Monitors the flow of patients, including placing patients into rooms as needed.
• Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepares daily deposit, reconciliation, and daily statistical information.
• Ensures an adequate stock of front office supplies and proper functioning of equipment.
• Answers telephone utilizing quality customer service skills.
• Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
• Manages patient appointments scheduled via the NextCare website
• Notifies back office immediately of any urgent medical concerns a patient may be experiencing
• Educates patients on services offered by NextCare for their current or next visit
• Promptly notifies the Clinic Manager of any patient or employee safety concerns.
• Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Participates in education programs and attends meetings as required.
• Participates in the orientation and/or training of newly hired personnel.
• Performs other related duties as assigned or described by Company policy to include assisting back office team members within scope of practice.

Skills

Multi-tasking

Customer service

Prioritization

Critical thinking

Education

High school diploma or GED

Tools

Windows-based software

Job description

NextCare Urgent Care is seeking a friendly Medical Front Office Receptionist to greet patients, manage registrations, and support front desk operations in a fast-paced clinic. You will handle insurance data, schedule appointments, and coordinate with back-office staff to ensure smooth patient flow and timely billing.

The role requires at least two years in a medical front office, strong multi-tasking, and proficiency with Windows software.