Urgent Care Front Desk Specialist

nextcare; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Dental

Vision

Life Insurance

Long Term Disability

Paid Time Off

401(k) Plan

Job summary

NextCare is seeking a Medical Front Office Receptionist to be the first contact for patients in our Kansas City clinic. You will manage registrations, schedule appointments, handle payments, and support front desk operations to ensure smooth patient flow.

The role requires a high school diploma and at least two years in medical front office settings, with strong multi-tasking and communication skills. A team environment and reliability are essential for patient satisfaction.

Qualifications

• Minimum two years experience in registration or front office in a physician's office, hospital emergency department and/or urgent care setting.
• Typing and computer proficiency in Windows based software.

Responsibilities

• Obtain personal and insurance data and inputs information into EMR system.
• Monitors the flow of patients, including placing patients into rooms as needed.
• Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepares daily deposit, reconciliation, and daily statistical information.
• Ensures an adequate stock of front office supplies and proper functioning of equipment.
• Answers telephone utilizing quality customer service skills.
• Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
• Manages patient appointments scheduled via the NextCare website
• Notifies back office immediately of any urgent medical concerns a patient may be experiencing
• Educates patients on services offered by NextCare for their current or next visit
• Promptly notifies the Clinic Manager of any patient or employee safety concerns.
• Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Participates in education programs and attends meetings as required.
• Participates in the orientation and/or training of newly hired personnel.
• Performs other related duties as assigned or described by Company policy to include assisting back office team members within scope of practice.

Skills

Multi-tasking

Quality customer service

Prioritization

Critical thinking

Education

High School diploma or GED

Job description

NextCare is seeking a Medical Front Office Receptionist to be the first contact for patients in our Kansas City clinic. You will manage registrations, schedule appointments, handle payments, and support front desk operations to ensure smooth patient flow.

The role requires a high school diploma and at least two years in medical front office settings, with strong multi-tasking and communication skills. A team environment and reliability are essential for patient satisfaction.