Urgent Care Front Desk & Patient Experience Lead

NextCare; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan benefits

Paid time off

Job summary

NextCare is seeking a Medical Front Office Receptionist in Dallas to be the first point of contact for patients, manage registrations, appointments and front desk activities. You will handle insurance data, EMR entries, patient flow, and daily deposits with attention to service quality.

The role demands at least two years in a physician's front office, strong multitasking and communication skills, and a dedication to patient care in a fast-paced clinic environment.

Qualifications

• Education: Minimum a high school diploma or GED is required.
• Experience: Minimum two years experience in registration or front office in a physician's office, hospital emergency department and/or urgent care setting.
• Skills: Ability to multi-task, provide quality customer service, prioritize and critical thinking.

Responsibilities

• Obtain personal and insurance data from the patient and inputs information into EMR system.
• Monitors the flow of patients, including placing patients into rooms as needed.
• Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepares daily deposit, reconciliation, and daily statistical information.
• Ensures an adequate stock of front office supplies and proper functioning of equipment.
• Answers telephone utilizing quality customer service skills.
• Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
• Manages patient appointments scheduled via the NextCare website
• Notifies back office immediately of any urgent medical concerns a patient may be experiencing
• Educates patients on services offered by NextCare for their current or next visit
• Promptly notifies the Clinic Manager of any patient or employee safety concerns.
• Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Participates in education programs and attends meetings as required.
• Participates in the orientation and/or training of newly hired personnel.
• Performs other related duties as assigned or described by Company policy to include assisting back office team members within scope of practice.

Skills

Customer service

Multi-tasking

Typing

Windows software

Education

High school diploma or GED

Tools

EMR system

Job description

NextCare is seeking a Medical Front Office Receptionist in Dallas to be the first point of contact for patients, manage registrations, appointments and front desk activities. You will handle insurance data, EMR entries, patient flow, and daily deposits with attention to service quality.

The role demands at least two years in a physician's front office, strong multitasking and communication skills, and a dedication to patient care in a fast-paced clinic environment.