Urgent Care Front Desk Specialist – Patient Access

Bayfrontstpete; Wesley Chapel (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Comprehensive health benefits

Retirement plan with employer match

Paid time off and parental leave

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for our Urgent Care operations in Wesley Chapel + Zephyrhills. You will handle patient registration, scheduling, and referrals under supervision, contributing to a smooth ambulatory office workflow.

Ideal candidates will have a high school diploma and at least six months in a clerical or customer service role. The position supports training and offers benefits aligned with Orlando Health programs.

Qualifications

• Six months of clerical or customer service experience is preferred.
• High School diploma or equivalent required.

Responsibilities

• Schedules patient appointments following practice protocols and patient preferences.
• Collects accurate patient demographics and insurance information.
• Processes requests for medical records per policies and procedures.
• Ensures compliance with Orlando Health policies and value statements.
• Answers phones and uses office equipment competently.
• Contributes to patient satisfaction and service excellence.
• Maintains regular, punctual attendance per policies and regulations.
• Complies with all Orlando Health policies and procedures.

Skills

Clerical experience

Customer service

Education

High School graduate or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for our Urgent Care operations in Wesley Chapel + Zephyrhills. You will handle patient registration, scheduling, and referrals under supervision, contributing to a smooth ambulatory office workflow.

Ideal candidates will have a high school diploma and at least six months in a clerical or customer service role. The position supports training and offers benefits aligned with Orlando Health programs.