Front Office Assistant - Urgent Care / Wesley Chapel

Bayfrontstpete; Wesley Chapel (FL); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Tuition reimbursement

PSLF program

Comprehensive health benefits

Retirement plan with employer match

Paid time off and parental leave

Zusammenfassung

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for our Urgent Care operations in Wesley Chapel + Zephyrhills. You will handle patient registration, scheduling, and referrals under supervision, contributing to a smooth ambulatory office workflow.

Ideal candidates will have a high school diploma and at least six months in a clerical or customer service role. The position supports training and offers benefits aligned with Orlando Health programs.

Qualifikationen

• Six months of clerical or customer service experience is preferred.
• High School diploma or equivalent required.

Aufgaben

• Schedules patient appointments following practice protocols and patient preferences.
• Collects accurate patient demographics and insurance information.
• Processes requests for medical records per policies and procedures.
• Ensures compliance with Orlando Health policies and value statements.
• Answers phones and uses office equipment competently.
• Contributes to patient satisfaction and service excellence.
• Maintains regular, punctual attendance per policies and regulations.
• Complies with all Orlando Health policies and procedures.

Kenntnisse

Clerical experience

Customer service

Ausbildung

High School graduate or equivalent

Jobbeschreibung

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Must be able to work 3/12 hour shifts

Department: Urgent Care

Location: Wesley Chapel + Zephyrhills

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.

• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting