Patient Experience Front Desk Specialist

Florida Medical Clinic Orlando Health; Wesley Chapel (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Medical benefits

Parental leave

Flexible leave

Fertility benefits

Adoption assistance

Backup care for family/pets

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for the Family Practice location in Wesley Chapel. The role supports ambulatory office operations, including patient registration, phone coverage, appointment scheduling, and patient referrals, under supervision of several managers.

Qualifications include a high school diploma and at least six months in a clerical or customer service setting.

Qualifications

• High school diploma or equivalent.
• Six months’ experience in a clerical office, general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice-specific scheduling protocols and patient preferences, including obtaining pre-certification/authorization when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records according to policies and procedures.
• Adheres to Orlando Health policies, procedures, and value statements.
• Demonstrates competence with office equipment and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence and aims to improve patient satisfaction.
• Interacts with patients and families professionally.
• Maintains regular, punctual attendance per policies and applicable laws.
• Maintains compliance with all Orlando Health policies and procedures.

Skills

Customer service

Clerical tasks

Education

High School diploma

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for the Family Practice location in Wesley Chapel. The role supports ambulatory office operations, including patient registration, phone coverage, appointment scheduling, and patient referrals, under supervision of several managers.

Qualifications include a high school diploma and at least six months in a clerical or customer service setting.