Job Posting Title Front Office Assistant - Urgent Care

Bayfrontstpete; Florida; Hybrid; USD 30,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Leadership development programs

Health & vision benefits

Retirement contributions match

Parental leave

PTO

Flexible leave options

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. You will handle patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of practice leadership.

The role focuses on delivering excellent patient service in a busy urgent care setting at Wesley Chapel and Zephyrhills, with benefits including tuition reimbursement, PSLF, and wellness programs to support your growth and

Qualifications

• High School graduate or equivalent.
• Six months’ experience in a clerical office, general business, and/or customer service setting

Responsibilities

• Schedules patient appointments according to practice scheduling protocols and patient preferences, including pre-certification when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records according to policies and procedures.
• Adheres to policies, procedures, and value statements.
• Demonstrates competence in use of office equipment and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence and works to improve patient satisfaction.
• Interacts with patients and families professionally.
• Maintains regular, punctual attendance per policies and applicable laws.
• Maintains compliance with all policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues and patient rights and compliance with regulatory standards.
• Maintains efficient use of supplies.
• Assists Billing Service as requested.

Education

High School diploma or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Must be able to work 3/12 hour shifts

Department: Urgent Care

Location: Wesley Chapel + Zephyrhills

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

Qualifications

• High School graduate or equivalent.

• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting