Urgent Care Patient Services Coordinator

Overlake Medical Center & Clinics; Redmond (WA); On-site; USD 33,000 - 51,000; Full time

Job summary

Overlake Medical Center & Clinics in Redmond is seeking a Patient Services Representative to join our Urgent Care team on a per-diem basis with mandatory full-time training for two weeks. You will deliver warm front desk service and coordinate communications among staff, patients, and providers to support efficient check-in and care flow.

In this role, you will manage records in Epic and perform clerical, scheduling, and records activities to support patients and staff, contributing to a

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide front office and customer service to patients at the Redmond Urgent Care.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the Epic EMR system.

Skills

Customer service

Communication skills

Telephone etiquette

Multi-tasking

Organizational skills

Detail orientation

Keyboard skills

Education

High school diploma or GED

Job description

Overlake Medical Center & Clinics in Redmond is seeking a Patient Services Representative to join our Urgent Care team on a per-diem basis with mandatory full-time training for two weeks. You will deliver warm front desk service and coordinate communications among staff, patients, and providers to support efficient check-in and care flow.

In this role, you will manage records in Epic and perform clerical, scheduling, and records activities to support patients and staff, contributing to a