Patient-Focused Medical Assistant & Clinic Ops Lead

Emerson Hospital

West Concord (MA)

On-site

USD 28,000 - 36,000

Full time

14 days+

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Job summary

Emerson Health in Concord, MA is seeking a compassionate Medical Assistant/Clinical Office Coordinator to join our growing healthcare team. You’ll be at the heart of the patient experience, supporting physicians and managing daily clinic operations in a fast-paced setting.

This full-time role combines clinical tasks with administrative duties, including patient preparation, EMR documentation, and coordinating scheduling and communication with patients, ensuring confidentiality and high-quality

Qualifications

High School Diploma or equivalent (required).
Completion of a Medical Assistant program (preferred).
2-4 years of experience as a Medical Assistant in a physician or medical office (preferred).
1-3 years of administrative or medical office experience (preferred).
State Medical Assistant Certification (preferred, not required).

Responsibilities

Prepare patients for examinations, ensuring comfort and readiness.
Support physicians with clinical procedures and day-to-day patient care.
Coordinate office workflows, including scheduling and patient communication.
Maintain accurate and timely documentation in the EMR.
Provide exceptional customer service to patients both in person and over the phone.
Safeguard patient confidentiality in compliance with healthcare regulations.