Clinic Manager

American Family Care; Marlborough (CT); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Ongoing leadership培训 and development

Growth opportunities across markets

Job summary

American Family Care (AFC) is looking for a hands-on Urgent Care Clinic Manager to drive operations and lead a dynamic team. You will oversee daily clinic functions, coordinate with providers and staff, and own patient experience, scheduling, and P&L performance.

The role combines fast-paced urgent care operations with strategic leadership, requiring strong communication, compliance adherence, and a commitment to AFC’s patient-first mission.

Qualifications

• 3+ years of healthcare management experience in urgent care or ambulatory settings.
• Strong leadership and staff development skills.
• Experience with EMR systems, preferably Experity.

Responsibilities

• Lead and mentor non-provider staff to ensure service, accountability, and operational excellence.
• Oversee daily clinic operations, patient flow, scheduling, and resource use.
• Monitor KPIs such as wait times, patient satisfaction, staff turnover, and budget adherence.
• Ensure HIPAA/OSHA compliance and internal protocols.
• Manage recruiting, onboarding, scheduling, payroll, and performance reviews.
• Communicate performance data with regional leadership and implement improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Provide on-floor support during peak hours.

Skills

Healthcare leadership

Staff coaching

Budget management

Communication

Emotional intelligence

Tools

Experity EMR

Job description

American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, we’re redefining patient-first healthcare in communities across the country. If you're a hands-on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high-growth setting.

About the Role

As an Urgent Care Clinic Manager, you’ll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration.

You’ll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you’ll have full ownership of your center’s performance.

Key Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

What We’re Looking For

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Why Join AFC?

• A mission-driven culture centered around patient care and access.
• Nationally recognized brand with growth opportunities across markets.
• High-impact role with autonomy and daily variety.
• Ongoing training and leadership development.
• Competitive compensation and benefits.

Work environment

Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.