Urgent Care Center Ops Leader - Grow & Lead Team

American Family Care, Inc.; Lyndhurst (NJ); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Training & development

Job summary

American Family Care (AFC) Lyndhurst seeks an experienced leader to run day-to-day operations of the urgent care center, oversee the non-provider team, and work with the Medical Director and ownership to deliver fast, high-quality care.

This role offers a paid handoff from the current manager, with room to grow into broader operations leadership across multiple sites and an owner-led environment that supports advancement.

Qualifications

• 2+ years supervising staff in urgent care, primary care, or a medical practice (urgent care strongly preferred).
• Working knowledge of insurance, billing, and charge capture.
• Experience with EMR/practice management systems; familiarity with Solv a plus.

Responsibilities

• Lead, schedule, and develop the non-provider team: front desk, medical assistants, and radiology techs.
• Recruit, hire, onboard, and run performance reviews.
• Partner with Medical Director to ensure care follows clinical protocols and quality standards.
• Own patient flow and the patient experience: wait times, online reviews, and resolving patient concerns.
• Ensure visits are charted and charged accurately, work with billing partner on unbilled visits and denials.
• Oversee front-desk payment collection, end-of-day closeout, and cash handling.
• Maintain the facility and inventory of medical, lab, and janitorial supplies.
• Stay compliant with company policy and state/federal regulations.
• Run daily huddles, staff meetings, and in-service training.

Skills

supervising staff

insurance knowledge

customer service

calm under pressure

Education

Bachelor’s degree preferred

CMPE a plus

Tools

Experity

Solv

Job description

American Family Care (AFC) Lyndhurst seeks an experienced leader to run day-to-day operations of the urgent care center, oversee the non-provider team, and work with the Medical Director and ownership to deliver fast, high-quality care.

This role offers a paid handoff from the current manager, with room to grow into broader operations leadership across multiple sites and an owner-led environment that supports advancement.