Urgent Care Center Manager: Lead Ops & Patient Experience

American Family Care; Lyndhurst (NJ); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

401(k) matching

Performance bonus

Growth opportunity with multi-site

No corporate layers

Job summary

American Family Care Lyndhurst is seeking an experienced leader to take the reins of a busy urgent care center. You will run day-to-day operations, lead the non-provider team, and collaborate with the Medical Director and ownership to deliver fast, high-quality care.

This role offers growth opportunities within a multi-site operator, with paid handoff from the current manager and a compensation package including hourly pay and performance bonuses.

Qualifications

• 2+ years supervising staff in urgent care, primary care, or a medical practice.
• Working knowledge of insurance, billing, and charge capture.
• Experience with EMR/practice management systems (Experity preferred).
• Bilingual English/Spanish a plus

Responsibilities

• Lead, schedule, and develop the non-provider team (front desk, medical assistants, radiology techs).
• Recruit, hire, onboard, and run performance reviews.
• Partner with Medical Director to ensure care follows protocols and quality standards.
• Own patient flow and patient experience—wait times, reviews, and concerns.
• Oversee front-desk payment collection and end-of-day closeout.

Skills

Staff supervision

Communication

Healthcare operations

Education

Bachelor's degree

CMPE or CMM a plus

Tools

Experity EMR

Job description

American Family Care Lyndhurst is seeking an experienced leader to take the reins of a busy urgent care center. You will run day-to-day operations, lead the non-provider team, and collaborate with the Medical Director and ownership to deliver fast, high-quality care.

This role offers growth opportunities within a multi-site operator, with paid handoff from the current manager and a compensation package including hourly pay and performance bonuses.