Emergency Call Taker (911) – Quick, Calm, Critical Support

Public Safety Dispatch Network; City of White Plains (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Public Safety Dispatch Network in Plains, PA seeks 911 Call Takers to be the first point of contact for emergencies. You will assess calls, confirm details, and document information for dispatch teams to coordinate response.

Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided, with ongoing opportunities for professional growth.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Active listening

Verbal communication

Typing

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Plains, PA seeks 911 Call Takers to be the first point of contact for emergencies. You will assess calls, confirm details, and document information for dispatch teams to coordinate response.

Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided, with ongoing opportunities for professional growth.