Urgent 911 Call Taker - 24/7 Emergency Communications

Regional 911 Intake Solutions; Scotland (PA); On-site; USD 40,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Scotland (PA) is offering opportunities for 911 Call Takers. Duties include handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Roles may require rotating shifts and adherence to training for authorized instructions. Applicants typically need a high school diploma or equivalent; prior dispatch experience is helpful but not always required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful but not always required.
• Strong listening and typing skills with clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Scotland (PA) is offering opportunities for 911 Call Takers. Duties include handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Roles may require rotating shifts and adherence to training for authorized instructions. Applicants typically need a high school diploma or equivalent; prior dispatch experience is helpful but not always required.