Emergency Call Taker — 24/7 Shifts

Regional 911 Intake Solutions; Scotland (CT); Sur place; USD 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for Scotland. Responsibilities include handling emergency and non-emergency lines, verifying caller details, and entering information into dispatch software.

Training and certifications are required to provide pre-arrival instructions and maintain caller privacy. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening

Typing speed

Verbal communication

Public safety awareness

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for Scotland. Responsibilities include handling emergency and non-emergency lines, verifying caller details, and entering information into dispatch software.

Training and certifications are required to provide pre-arrival instructions and maintain caller privacy. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.