Upscale Restaurant Ops Lead - Growth & Guest Experience

Maple & Ash Boston LLC; Boston (MA); On-site; USD 100,000 - 110,000; Full time

Job summary

Maple & Ash Boston LLC in Boston, MA seeks a seasoned restaurant manager to lead front-of-house operations. The role focuses on delivering exceptional service, maintaining high food quality, and upholding sanitation standards while supporting the GM with strategic initiatives.

You will oversee Floor Managers, participate in executive meetings, and drive guest satisfaction through strong leadership and relationship-building with VIP clients and investors.

Qualifications

• 3 years of managerial experience in a high volume, upscale restaurant/hospitality establishment.
• Strong leadership and guest-relations abilities with a hospitality mindset.
• Experience with P&L and COGS; interaction with accounting personnel.

Responsibilities

• Resolve customer or employee complaints and assist GM in achieving company goals.
• Manage and develop Floor Managers; participate in weekly Manager and Executive meetings.
• Guarantee food quality and 100% customer satisfaction by auditing menu items and service; maintain sanitation standards.

Job description

Maple & Ash Boston LLC in Boston, MA seeks a seasoned restaurant manager to lead front-of-house operations. The role focuses on delivering exceptional service, maintaining high food quality, and upholding sanitation standards while supporting the GM with strategic initiatives.

You will oversee Floor Managers, participate in executive meetings, and drive guest satisfaction through strong leadership and relationship-building with VIP clients and investors.