Upscale Restaurant Operations Lead

Maple Hospitality Group; Boston (MA); On-site; USD 100,000 - 110,000; Full time

Job summary

Maple & Ash Boston LLC in Boston, MA seeks an experienced restaurant leader to guide daily operations, ensuring exceptional guest experiences and driving financial performance. You will mentor Floor Managers, collaborate with the GM and Finance, and uphold top sanitation and service standards while delivering memorable dining moments.

As part of our culture, you will foster generosity, excellence, and a fun, fast-paced work environment.

Qualifications

• 3 years of managerial experience in a high-volume, upscale restaurant/hospitality establishment.
• Strong leadership and team development skills with a guest-first mindset.
• Experience with P&L and COGS and collaboration with accounting personnel.
• Ability to drive results through effective communication and a hands-on leadership style.

Responsibilities

• Resolve customer or employee complaints and ensure 100% satisfaction.
• Support GM by taking on tasks, pursuing value-added opportunities, and coordinating with the team.
• Manage and develop Floor Managers and participate in weekly meetings.
• Audit menu items to guarantee quality and service excellence.
• Maintain a safe, sanitary, and compliant working environment and adjust ambiance as needed.
• Monitor competition and industry trends while building networks and staying informed on press.

Skills

Managerial Experience

Guest Focus

P&L & COGS

Staff Leadership

Communication

Job description

Maple & Ash Boston LLC in Boston, MA seeks an experienced restaurant leader to guide daily operations, ensuring exceptional guest experiences and driving financial performance. You will mentor Floor Managers, collaborate with the GM and Finance, and uphold top sanitation and service standards while delivering memorable dining moments.

As part of our culture, you will foster generosity, excellence, and a fun, fast-paced work environment.