Maple & Ash Boston - Assistant General Manager

Maple Hospitality Group; Boston (MA); On-site; USD 100,000 - 110,000; Full time

Job summary

Maple & Ash Boston LLC in Boston, MA seeks an experienced restaurant leader to guide daily operations, ensuring exceptional guest experiences and driving financial performance. You will mentor Floor Managers, collaborate with the GM and Finance, and uphold top sanitation and service standards while delivering memorable dining moments.

As part of our culture, you will foster generosity, excellence, and a fun, fast-paced work environment.

Qualifications

• 3 years of managerial experience in a high-volume, upscale restaurant/hospitality establishment.
• Strong leadership and team development skills with a guest-first mindset.
• Experience with P&L and COGS and collaboration with accounting personnel.
• Ability to drive results through effective communication and a hands-on leadership style.

Responsibilities

• Resolve customer or employee complaints and ensure 100% satisfaction.
• Support GM by taking on tasks, pursuing value-added opportunities, and coordinating with the team.
• Manage and develop Floor Managers and participate in weekly meetings.
• Audit menu items to guarantee quality and service excellence.
• Maintain a safe, sanitary, and compliant working environment and adjust ambiance as needed.
• Monitor competition and industry trends while building networks and staying informed on press.

Skills

Managerial Experience

Guest Focus

P&L & COGS

Staff Leadership

Communication

Job description

Job Details

Job Location: Maple & Ash Boston LLC - Boston, MA 02210, Salary Range: $100,000.00 - $110,000.00 Salary, Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.

We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami, Boston and New York, you'll find endless opportunities for growth, travel, and continuing education.

Our culture is built on four core principles

• Generosity: Always give more, exceed expectations.
• Excellence: Deliver exceptional work with unmatched expertise.
• Fun: Love what you do, laugh often, and enjoy the journey.
• Fail Fast: Learn from mistakes, adapt, and keep improving.

What You Will Do

• Resolve any customer or employee complaint
• Assist GM in accomplishing company goals by accepting GM to assigned tasks, stepping up to take on new and different requests by GM, and exploring opportunities to add value to the position
• Manage and develop Floor Managers
• Prepared to participate in weekly Manager and Executive meetings
• Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
• Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
• Assist GM in overseeing the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective actions
• Recruit exceptional staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
• Assist GM to review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance

Qualifications: Who We Are Looking For

• 3 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
• Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients
• Experience with P&L and COGS and history of interaction with accounting personnel
• Collaboration with Finance department to set and maintain proper financial goals
• Excellent leadership skills in staffing, managing, and leading FOH staff members and Managers
• Ability to think on your feet and make important decisions with minimal supervision
• Must be able to effectively communicate and relay information to staff and the GM
• Polished professional who takes pride in their appearance
• Ability to maintain composure and stay organized in a fast-paced, high-volume working environment
• Adaptive and flexible to changing software technologies and operations processes