Service Manager: Growth, Travel & Premier Dining Experience

Maple Hospitality Group; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

Maple & Ash NY is hiring a restaurant management professional to lead hourly teams, drive service excellence, and uphold sanitation standards at a high-volume venue in New York, NY. The role focuses on revenue initiatives, SOP development, and cultivating in-house training programs to ensure consistent guest experiences.

With 2+ years of management experience, you will work in a systems-driven environment, collaborating across departments to deliver exceptional food, beverage, and service at a

Qualifications

• 2+ years of Management experience.
• High volume restaurant experience is a must.
• Strong written and verbal communication skills.
• Strong passion and dedication to food, beverage, and service.
• Polished, professional, and energetic approach to floor management.
• Ability to work well in a systems-driven environment.
• Basic Knowledge of MS Office and common restaurant systems and software
• Ability to be adaptable and abide by policies and values of company
• Attention to detail and commitment to quality

Responsibilities

• Collaborate with the management team to create solutions for increased revenue and reduced spending
• Collaborate with accounting personnel to report expenditures
• Regularly collaborate on restaurant-specific standard operating procedures (SOPs)
• Recruit exceptional hourly staff members and ensure they're properly trained to execute their job duties above expectations, making sure they understand the company culture
• Cultivate the restaurant's in-house training program for all hourly positions - and ensure knowledge retention
• Actively prepare for and participate in weekly Manager meetings
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service
• Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems
• Communicate effectively and genuinely with guests, staff members and other departments
• Maintain a friendly, caring and professional demeanor at all times in a fast-paced environment
• Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
• Other duties as requested

Skills

Management experience

High volume experience

Written and verbal communication

Food & beverage passion

Professional demeanor

MS Office familiarity

Job description

Maple & Ash NY is hiring a restaurant management professional to lead hourly teams, drive service excellence, and uphold sanitation standards at a high-volume venue in New York, NY. The role focuses on revenue initiatives, SOP development, and cultivating in-house training programs to ensure consistent guest experiences.

With 2+ years of management experience, you will work in a systems-driven environment, collaborating across departments to deliver exceptional food, beverage, and service at a