Upscale In-Room Dining Server

The Biltmore Company; Asheville (NC); Híbrido; USD 19.000 - 30.000; Jornada completa

Descripción de la vacante

The Biltmore Company is seeking a Room Service Server to deliver food and beverage services to guests, ensuring a world-class in-room dining experience that exceeds expectations. You will greet guests with gracious hospitality, set up orders, and maintain presentation standards across service areas; the role supports leadership and other departments.

Schedule commonly 2pm–10pm. Requirements include a high school diploma, prior serving experience, and 21+ age.

Formación

• High school diploma.
• Previous serving experience required.
• At least six months of related food and beverage experience in a fine dining/upscale setting and/or luxury hotel/resort.
• Commitment to delivering world class guest service and anticipating and exceeding guest expectations.
• Excellent guest relation and communications skills.
• Outstanding interpersonal skills and ability to handle guest service situations per Biltmore standards.
• Attention to details and ability to multi-task in a fast-paced environment.
• Must be at least 21 years of age.

Responsabilidades

• Setting up guests orders on table/tray according to AAA standards.
• Ensure all orders are complete, including condiments and silverware.
• Transport tables/trays from Room Service area to guest rooms, maintaining presentation standards.
• Comply with AAA standards when entering guest rooms and delivering food and beverages.
• Anticipate guests' needs and respond promptly to requests.
• Maintain positive guest relations at all times.
• Open and service wine/champagne bottles.
• Set up and deliver amenities to designated rooms.
• Deliver food and beverage orders to Pool.
• Remove guests trays/tables from guest rooms according to SOP.
• AM-Set up, break down and maintain coffee service daily.
• Relieve Coordinator as assigned, fulfilling all duties.

Conocimientos

Guest service

Communication

Teamwork

Multitasking

Professional appearance

Attention to detail

Educación

High school diploma

Descripción del empleo

The Biltmore Company is seeking a Room Service Server to deliver food and beverage services to guests, ensuring a world-class in-room dining experience that exceeds expectations. You will greet guests with gracious hospitality, set up orders, and maintain presentation standards across service areas; the role supports leadership and other departments.

Schedule commonly 2pm–10pm. Requirements include a high school diploma, prior serving experience, and 21+ age.