Inn Room Service Server - Full Time

Biltmore Workforce Management; Asheville (NC); On-site; USD 24,000 - 36,000; Full time

Job summary

Biltmore is seeking a Room Service Server to deliver world-class in-room dining experiences for guests, following Biltmore service standards with gracious hospitality. The role requires strong guest relations, clear communication, and the ability to work 2pm–10pm on a flexible schedule.

Ideal candidates have serving experience in fine dining or luxury hotels, a high school diploma, and the ability to multi-task in a fast-paced environment while maintaining professional appearance and demeanor.

Qualifications

• High school diploma required.
• Previous serving experience in fine dining or luxury hotel/resort preferred.
• Excellent guest relations and communication skills required.
• Able to deliver gracious hospitality and high-quality service.

Responsibilities

• Set up and deliver room service orders to guest rooms.
• Transport food and beverages to guest rooms maintaining presentation.
• Ensure orders are complete with condiments, utensils and accompaniments.
• Provide courteous, prompt service and anticipate guest needs.
• Open and serve wine/champagne and deliver amenities as required.
• Maintain guest relations and adhere to Biltmore service standards.

Skills

Guest service

Communication

Teamwork

Multitasking

Professional demeanor

Education

High school diploma

Job description

Job Description

The Room Service Server is responsible for the delivery of food and beverage service to guests to provide a world-class in-room dining experience that exceeds guest expectations. Room Service Servers will offer gracious hospitality and ensure all guests receive friendly, courteous, and prompt service at all times following prescribed and established Biltmore service standards. The incumbent will also provide general support and assistance to the leadership, department, and company. Schedule may vary, but generally 2pm - 10pm.

Requirements

1. High school diploma.
2. Previous serving experience required. The ideal candidate will have had at least six (6) months of related food and beverage experience in a fine dining/upscale setting and/or luxury hotel/resort.
3. Demonstrated commitment to delivering world class guest service and anticipating and exceeding guest expectations.
4. Excellent guest relation and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.
5. Outstanding interpersonal skills and the ability to handle a variety of guest service situations in a manner consistent with Biltmore standards.
6. Terrific attention to details.
7. Ability to multi-task and prioritize in a fast-paced, guest service environment. Must be able to work both independently and as part of a team.
8. Ability to be proactive, exercise good judgment, and take initiative as appropriate.
9. Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.
10. Applicants must be at least 21 years of age.

Physical Requirements

1. Lifting 50 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 20 pounds.
2. Requires walking or standing to a significant degree.
3. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
4. The employee may work in a restaurant and/or kitchen environment.

Essential Job Duties

1. Setting up guests orders on table/tray according to AAA standards.
2. Ensure that all orders are complete, including appropriate condiments and silverware.
3. Transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained.
4. Comply with AAA standards when entering guests rooms and delivering food and beverages to guests.
5. Anticipate guests’ needs, respond promptly to requests.
6. Maintain positive guest relations at all times.
7. Open and service wine/champagne bottles.
8. Set up and deliver amenities to designated rooms.
9. Deliver food and beverage orders to Pool.
10. Remove guests trays/tables from guest rooms according to established standards (see S.O.P.)
11. AM-Set up, break down and maintain coffee service daily.
12. Relieve Coordinator as assigned, fulfilling all job duties as required.

#BiltmoreCareers

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.