In-Room Dining Server — Flexible 20–29 hrs

Biltmore Workforce Management; Asheville (NC); Presencial; USD 17 000 - 22 000; Tempo parcial

Resumo da oferta

Biltmore is seeking a Room Service Server to deliver in-room dining with world-class hospitality. You will answer the Room Service phone, take guest orders, input charges, and ensure timely delivery while upholding Forbes standards.

The schedule typically runs 6am–2pm; weekend and holiday availability is required. A high school diploma and serving experience are required, with at least six months in a fine dining or luxury hotel setting. Excellent guest relations and teamwork are essential.

Qualificações

• High school diploma required.
• Previous serving experience required; fine dining/luxury hotel or resort background preferred.
• At least six months of related food and beverage experience.
• Excellent guest relations and communications skills are essential.
• Ability to multi-task in a fast-paced guest service environment.

Responsabilidades

• Answer Room Service phone with 3 rings, using proper telephone etiquette.
• Take guest food and beverage orders and input into system; suggestive selling.
• Accurately quote delivery times and monitor status; follow up if delayed by more than 5 minutes.
• Set up orders on table/tray per Forbes standards and ensure complete orders with condiments and utensils.
• Transport trays to guest rooms, maintaining presentation and standards; anticipate guest needs.
• Maintain positive guest relations at all times and assist with amenities in rooms and lounges.
• Open and service wine or champagne bottles as required.
• Input charges for amenity orders and process payments accurately.

Conhecimentos

Guest service

Communication skills

Teamwork

Attention to detail

Multitasking

Formação académica

High school diploma

Descrição da oferta de emprego

Biltmore is seeking a Room Service Server to deliver in-room dining with world-class hospitality. You will answer the Room Service phone, take guest orders, input charges, and ensure timely delivery while upholding Forbes standards.

The schedule typically runs 6am–2pm; weekend and holiday availability is required. A high school diploma and serving experience are required, with at least six months in a fine dining or luxury hotel setting. Excellent guest relations and teamwork are essential.