Upscale Dining Room Server — World‑Class Service

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Biltmore is seeking an attentive Server to coordinate table service for guests within the luxury dining environment. You will collaborate with front and back of house teams to exceed guest expectations and uphold Biltmore service standards.

Typically, shifts run 6am to 1pm with weekend and holiday availability required. Prior fine dining experience is preferred, along with strong guest relations and a professional appearance.

Qualifications

• High school diploma.
• At least six months of serving experience in a fine dining/upscale setting, preferably in a luxury hotel/resort.
• Demonstrated commitment to delivering world class guest service and exceeding guest expectations.
• Excellent guest relations and communication skills are essential.
• Professional appearance and demeanor per Biltmore standards.

Responsibilities

• Take guests' food and beverage orders, utilizing suggestive selling techniques.
• Input orders into system and ensure transmission of food orders is verified by the Kitchen.
• Retrieve all alcoholic beverages from service bar and serve to guests.
• Open and serve wine/champagne bottles.
• Serve food courses and beverages according to established standards.
• Ensure guests have proper silverware and glassware for beverages.
• Clear courses, remove soiled wares, and transport to dishwashing area.
• Present checks and process payments per procedures.
• Anticipate guests’ needs and maintain positive guest relations at all times.
• Resolve guest complaints to ensure satisfaction.

Skills

Guest service

Communication

Teamwork

Upselling

Education

High school diploma

Job description

Biltmore is seeking an attentive Server to coordinate table service for guests within the luxury dining environment. You will collaborate with front and back of house teams to exceed guest expectations and uphold Biltmore service standards.

Typically, shifts run 6am to 1pm with weekend and holiday availability required. Prior fine dining experience is preferred, along with strong guest relations and a professional appearance.