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Connexion Systems + Engineering; Lexington (MA); Hybrid; USD 55,000 - 103,000; Full time

Job summary

Connexion Systems & Engineering Inc. seeks a Communications Coordinator (HR) for a 3-year contract in Lexington, MA, with 2+ onsite days.

You will draft and publish HR communications across intranet, newsletters, and digital platforms, ensuring quality and alignment with objectives. You will create ServiceNow knowledge-base articles, collaborate with HR SMEs, and maintain content to improve usability and searchability.

Qualifications

• Bachelor's degree in communications, English, journalism, or related field.
• 3+ years in communications, technical writing, knowledge management, or related area.
• Exceptional written, verbal, and visual communication skills.
• Ability to document procedures, policies, and workflows clearly.

Responsibilities

• Draft, edit, schedule, publish, and maintain content across HR communication channels.
• Review communications for quality, consistency, and alignment with objectives.
• Create and maintain knowledge base articles within ServiceNow to support employee self-service.
• Partner with HR subject matter experts to document procedures, policies, and workflows.
• Regularly review and update content to improve usability and searchability.
• Track content lifecycle activities, including reviews, approvals, and archival processes.
• Ensure all documentation is accurate and aligned with branding guidelines.
• Support special projects and other communications initiatives as needed.
• Collaborate with HR, IT, Communications, and stakeholders for project execution.

Skills

Written communication

Verbal communication

Visual communication

Content creation

Organizational skills

Knowledge management

Education

Bachelor's degree in Communications, English, Journalism, Technical Writing, or related field

Tools

ServiceNow

Microsoft Office

Adobe Creative Suite

SharePoint

Job description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Job Title: Communications Coordinator (HR) Compensation, Benefits, and Employment Type 3-year contract Pay range: $40-$75/hr. Job Location: Lexington, MA (2+ days onsite) Schedule: M-F Job#: 19195

Key Responsibilities

• Draft, edit, schedule, publish, and maintain content across HR communication channels, including intranet sites, newsletters, digital platforms, and print materials.
• Review and edit communications to ensure quality, consistency, and alignment with departmental objectives.
• Create and maintain knowledge base articles within ServiceNow to support employee self-service and improve the employee experience.
• Partner with HR subject matter experts to gather information and document procedures, policies, and workflows.
• Regularly review and update existing content to improve usability, readability, and searchability.
• Track content lifecycle activities, including reviews, approvals, and archival processes.
• Ensure all documentation is accurate, consistent, and aligned with organizational standards and branding guidelines.
• Support special projects and other communications initiatives as needed.
• Collaborate with HR, IT, Communications, and other stakeholders to ensure successful project execution.

Qualifications

• Bachelor's degree in Communications, English, Journalism, Technical Writing, or a related field.
• Three or more years of experience in communications, technical writing, knowledge management, or a related area.
• Exceptional written, verbal, and visual communication skills.
• Ability to communicate information clearly, effectively, and inclusively.
• Experience gathering and synthesizing information to develop process documentation, workflows, and knowledge resources.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office applications, Adobe Creative Suite, and professional social media platforms.
• Experience creating and managing content within ServiceNow knowledge base.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Experience with SharePoint.
• Exposure to change management, employee communications, or HR operations.

Work Arrangement

Hybrid work environment. Periodic onsite attendance may be required based on business needs.

Interview Process

Multi-stage interview process, which may include virtual and/or in-person interviews. Candidates may be asked to provide a portfolio or work samples demonstrating relevant communications, writing, or knowledge management experience.