This position will provide communications support across multiple business areas and is ideal for someone who is an excellent writer, comfortable working with a variety of stakeholders, and able to manage competing priorities in a fast-paced environment.
Schedule: Full-time, up to 40 hours per week
Work Arrangement: Hybrid, 3 days onsite and 2 days remote following an initial training period
Duration: Approximately 6+ months
Responsibilities
- Create, edit, and review communications including press releases, FAQs, talking points, key messages, and other customer- and public-facing materials.
- Partner with internal teams and subject matter experts to gather information and develop clear, accurate communications.
- Translate complex, operational, or technical information into messaging that is easy for the intended audience to understand.
- Provide communications support for projects involving Operations, Customer Service, Customer Programs, Community Relations, and other business areas.
- Help coordinate responses to media inquiries in partnership with the Public Relations team.
- Assist in identifying timely stories and opportunities for proactive media outreach.
- Manage the review and approval process for communications while keeping projects on schedule.
- Provide communications assistance during operational events, emerging issues, or incidents when needed.
- Balance multiple projects, deadlines, and changing priorities while maintaining a high level of accuracy and attention to detail.
Qualifications
- Professional experience in public relations, corporate communications, journalism, media relations, or a similar communications-focused role.
- Strong writing and editing skills with the ability to communicate effectively across different audiences.
- Demonstrated ability to simplify technical or complex subject matter into clear, concise messaging.
- Strong interpersonal skills with the ability to collaborate directly with business leaders, internal partners, and subject matter experts.
- Excellent organizational skills and the ability to independently manage multiple priorities and deadlines.
- Sound professional judgment with strong attention to detail and accuracy.
- Previous experience supporting media relations or responding to media inquiries is preferred.
- Bachelor’s degree in Communications, Public Relations, Journalism, or a related field preferred. Equivalent professional experience will also be considered.