University Mailroom Specialist & Customer Care

SPS North America; Virginia; Presencial; USD 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Descripción de la vacante

SPS North America is seeking a Client Services Associate to support daily university mail operations, handling mail and packages, tracking shipments, and assisting students, faculty, and staff with inquiries. The role emphasizes accuracy, organization, and professional customer service in a fast-paced campus environment.

The position requires strong communication skills, ability to multitask, and a commitment to security and confidentiality.

Formación

• High school diploma or GED required.
• Previous experience in customer service, mail services, shipping and receiving, warehouse operations, or a related field is preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency, including data entry, email, and package tracking systems.
• Ability to manage multiple tasks while maintaining accuracy and professionalism.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Commitment to confidentiality, accountability, and excellent customer service.

Responsabilidades

• Receive, sort, scan, and process incoming mail and packages from various carriers.
• Verify package information, enter tracking details, and process items per procedures.
• Notify recipients when mail and packages are ready for pickup.
• Assist with inquiries related to mail, pickups, and shipments.
• Verify recipient identification and obtain signatures for secure release.
• Maintain records of mail movements and customer interactions.
• Prepare outgoing mail and packages, including labeling, weighing, and documentation.
• Maintain organized, secure mailroom and storage areas.
• Follow security protocols and mail-handling procedures.
• Identify, research, and resolve package discrepancies and customer issues.

Conocimientos

Customer service

Mail services

Shipping & receiving

Data entry

Educación

High school diploma

Herramientas

Package tracking systems

Descripción del empleo

SPS North America is seeking a Client Services Associate to support daily university mail operations, handling mail and packages, tracking shipments, and assisting students, faculty, and staff with inquiries. The role emphasizes accuracy, organization, and professional customer service in a fast-paced campus environment.

The position requires strong communication skills, ability to multitask, and a commitment to security and confidentiality.