University IT Support Specialist I - Help Desk & Class Tech

Northbridge University; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Northbridge University is seeking an IT Support Specialist I to join its geographically diverse, virtual Service Desk supporting students, faculty, and staff in Orlando, FL. This role handles desktop support, network maintenance, and LMS/SIS/CRM-related tasks while growing expertise in specific areas.

The ideal candidate has an associate degree and at least 1 year of related experience. The position emphasizes teamwork, training, and proactive problem solving within a dynamic university

Qualifications

• Associate’s degree in information technology, computer science or closely related field.
• Minimum one (1) year previous experience and/or training that includes desktop support, network maintenance and design.

Responsibilities

• Monitors the ticketing system extracting prioritized tickets and takes appropriate action to resolve client issues.
• Provides technical guidance, advice, and training to system users.
• Provides training in their area of expertise to IT Service Desk Analyst.
• Builds and maintains positive, constructive partnering relationships with the campus community.
• Performs IT production support for assigned area(s) according to documented processes.
• Performs deskside support for end-users and provide local “remote hands” when required by system administrators or engineers.
• Interacts with students, faculty, and administrative staff supporting all aspects of infrastructure and classroom/meeting room technology in their environment.
• Installs, maintains, and upgrades workstation and peripheral hardware and software.
• Coordinates computer support activities with multiple user departments and internal teams, as well as third party vendors.
• Manages and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs.
• Log all customer interactions, filling out detailed information in tickets and document resolutions

Skills

Desktop support

Network maintenance

Phone/Help desk

Education

Associate’s degree in IT or related

Job description

Northbridge University is seeking an IT Support Specialist I to join its geographically diverse, virtual Service Desk supporting students, faculty, and staff in Orlando, FL. This role handles desktop support, network maintenance, and LMS/SIS/CRM-related tasks while growing expertise in specific areas.

The ideal candidate has an associate degree and at least 1 year of related experience. The position emphasizes teamwork, training, and proactive problem solving within a dynamic university