Helpdesk & Classroom Tech Specialist

Northeast Iowa Community College; Peosta (IA); On-site; USD 42,000 - 52,000; Full time

Job summary

Northeast Iowa Community College seeks a motivated Helpdesk Technician to join a team delivering broad helpdesk services and technical support across campus and district. You will assist with end-user computers, classroom technology, and network support, helping resolve issues and maintaining guides and knowledge resources.

Responsibilities include user onboarding, managing Google Workspace for Education and Brightspace LMS tasks, and supporting the college's computer and phone systems while

Qualifications

• Knowledge of PC hardware and software and ability to learn NICC's system.
• Competent in record-keeping skills.
• Able to resolve users' problems by troubleshooting and delivering useful solutions.

Responsibilities

• Provide helpdesk support by logging and resolving end-user problems.
• Assist with maintenance of Google Workspace for Education and Brightspace LMS.
• Coordinate and assist with installation, maintenance, troubleshooting, and repair of networked and portable devices.

Skills

PC hardware and software

Troubleshooting

Record-keeping

Education

Associate degree in computer science or similar subject area

Tools

Google Workspace for Education

Brightspace LMS

Job description

Northeast Iowa Community College seeks a motivated Helpdesk Technician to join a team delivering broad helpdesk services and technical support across campus and district. You will assist with end-user computers, classroom technology, and network support, helping resolve issues and maintaining guides and knowledge resources.

Responsibilities include user onboarding, managing Google Workspace for Education and Brightspace LMS tasks, and supporting the college's computer and phone systems while