Universal Banker/Teller - Customer Growth & Rewards

First Mid; Forsyth (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

HSA match

401(k) with employer match

Employee Stock Purchase Plan

Generous PTO

Paid holidays

Parental leave

Tuition reimbursement

Bonuses

Job summary

First Mid Bancshares, Inc. is seeking a customer-focused associate at our Illinois branch to handle transactions, assist customers with deposits, withdrawals, and account openings, and deliver a high-quality service experience.

You will also contribute to sales efforts, maintain confidentiality, and follow all policies while participating in promotions and community events. Comprehensive benefits are part of Total Rewards.

Qualifications

• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Previous sales experience preferred.
• Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Performs changes to existing accounts as requested by the customer.
• Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
• If applicable, allows entry of safe deposit box holders.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
• Maintains customer confidentiality.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.

Skills

Customer service

Cash handling

Sales

Microsoft Office

Communication

Education

High School Diploma/GED

Tools

Computer applications

Job description

First Mid Bancshares, Inc. is seeking a customer-focused associate at our Illinois branch to handle transactions, assist customers with deposits, withdrawals, and account openings, and deliver a high-quality service experience.

You will also contribute to sales efforts, maintain confidentiality, and follow all policies while participating in promotions and community events. Comprehensive benefits are part of Total Rewards.