Universal Banker/Teller I — Growth & Benefits

First Mid Bank & Trust; Edwardsville (IL); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Health, dental & vision with HSA match

401(k) with employer match

Employee Stock Purchase Plan

Generous PTO/holidays/parental leave

Tuition reimbursement & bonuses

Job summary

First Mid Bank & Trust in Edwardsville, IL is seeking a Full Time Universal Banker/Teller I to deliver a quality customer service experience, handle core teller transactions, and assist with account openings while maintaining accuracy and compliance.

The role emphasizes building relationships with customers, supporting branch operations, and participating in bank promotions. Total Rewards includes healthcare, PTO, and retirement plans.

Qualifications

• 1+ year of customer service and cash handling experience.
• Previous sales experience preferred.
• Successfully completes required compliance and training curriculum.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, greeting customers and making them feel welcome.
• Process transactions with accuracy and efficiency within policy guidelines (deposits, withdrawals, payments, check cashing, cashier's checks).
• Gain manager assistance for suspicious transactions and obtain approvals for out-of-limit activities.
• Adhere to all bank compliance, security and operating policies.
• Balance cash drawer and assist with daily branch duties.
• Open and modify customer accounts as requested.
• Suggest process improvements to enhance customer experience.

Skills

Microsoft Office

Education

High School Diploma/GED

Job description

First Mid Bank & Trust in Edwardsville, IL is seeking a Full Time Universal Banker/Teller I to deliver a quality customer service experience, handle core teller transactions, and assist with account openings while maintaining accuracy and compliance.

The role emphasizes building relationships with customers, supporting branch operations, and participating in bank promotions. Total Rewards includes healthcare, PTO, and retirement plans.