7 South Unit Secretary Faulkner

Brigham & Women's Faulkner Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Brigham and Women's Faulkner Hospital, Inc. is seeking a unit secretary to support the Operations Manager and the Unit Based Patient Care Team. The role includes answering phones, coordinating tests and appointments, maintaining medical records, and assisting with discharges, transfers, and admissions to ensure efficient unit operations.

The position emphasizes patient and family-centered care, confidentiality, and collaboration with the health care team to uphold CARE standards on the unit.

Qualifications

• Performs a wide range of secretarial duties to support unit operations.
• Coordinates patient tests and appointments, and maintains medical records.
• Assists in handling discharges, transfers, and admissions.
• Responds to patient and family needs with professional communication.

Responsibilities

• Answers unit phones and takes accurate messages for timely delivery.
• Coordinates shift handoffs and reports with the care team.
• Maintains a clean, safe patient care environment and adheres to mission values.
• Notifies appropriate departments for facilities, IT, or equipment issues as needed.
• Provides back-up patient transport support when required.

Skills

Communication skills

Phone coordination

Medical records management

Scheduling

Team coordination

Tools

Workflow One

eBUY

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Under the supervision of the Operations Manager and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit. Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members.
Does this position require Patient Care? No
Per Diem: 16 shifts in 6 months. At least 1-2 weekend shifts a month. 8 hour shifts minimum. Holiday Rotation.

Essential Functions

Provision of a Safe Environment

• Assists in maintaining a safe environment and intervenes appropriately.
• Identifies and/or initiates appropriate follow up for any safety issue.
• Utilizes judgment in implementing physician orders in a safe and conscientious manner, notifying charge nurse immediately of any concerns.

Service

• Ensures patient and family member's needs and expectations are met in a timely and caring manner.
• Maintains the C.A. R. E. standards with focus on communication, appearance and respect.
• Works collaboratively as a member of the Patient Care Team and takes a proactive role in ensuring the smooth and efficient operation of the unit.

Organizational Ethics

• Maintains and promotes the mission and values of the organization.
• Maintains confidentiality of all patient information
• Respects and supports a culturally diverse staff and patient population.
• Utilizes the proper procedures address patient or family's concerns by notifying the Nursing Director/supervisor or clinical leader.

Management of Resources/supplies and unit-based needs

• Orders, expedites and distributes unit, clerical and patient care supplies as directed by the Ops Manager/Nursing Director to assure par levels required of efficient operations.
• Orders supplies (including Workflow One) necessary for the unit as described by the Ops Manager/Nursing Director through eBUY.
• Maintains work area and office equipment in neat and functioning order.
• Initiates and tracks appropriate Facilities, Bio Med, Housekeeping, and IT related problems/replacements/ requests or work orders.
• Notifies Biomed department of malfunctioning equipment and arranges repair requests and for the equipment to be returned to the department.
• Assists Ops Manager/Nursing Director to manage and facilitate unit projects.
• Acts as a liaison and assists in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.
• Provides back-up coverage for patient transport, including escorting discharge patients/families.

Management of Information

• Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse. Takes accurate messages and ensures their delivery to the appropriate staff in a timely and professional manner. Places pages and phone calls upon request of clinical staff.
• Participates in shift-to-shift hand off communication by giving or receiving hand of report to/from the incoming/out