Unit Secretary: Care Coordination & Admin Support

Brigham & Women's Faulkner Hospital; Boston (MA); Remote; USD 25,000 - 37,000; Full time

Job summary

Brigham and Women's Faulkner Hospital, Inc. in Boston, MA is seeking a Unit Secretary to support patient care operations on the Unit Based Patient Care Team.

You will handle phones, coordinate tests and appointments, maintain patient records, and assist with admissions, transfers, and discharges while maintaining CARE standards. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with nurses and other departments.

Qualifications

• High School Diploma or Equivalent required and Associate's Degree preferred
• Experience in medical, customer service setting 1-2 years preferred
• Knowledge of Medical Terminology preferred
• Computer knowledge of Microsoft Office strongly required

Responsibilities

• Answer unit phones and relay messages to staff in a timely, professional manner
• Coordinate patient tests, appointments, admissions, discharges and transfers
• Maintain patient medical records per hospital policy and procedures
• Assist in scheduling and coordinating patient transportation and bed management
• Support unit operations, including coordinating supplies and facilities requests
• Provide back-up coverage for patient transport and support continuity of care
• Participate in shift-to-shift hand-off and documentation of patient information

Skills

Interpersonal skills

Teamwork

Stress management

Customer service

Education

High School Diploma or Equivalent

Associate's Degree

Tools

Microsoft Office

Job description

Brigham and Women's Faulkner Hospital, Inc. in Boston, MA is seeking a Unit Secretary to support patient care operations on the Unit Based Patient Care Team.

You will handle phones, coordinate tests and appointments, maintain patient records, and assist with admissions, transfers, and discharges while maintaining CARE standards. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with nurses and other departments.