Unit Operations & Bed Management Associate

Baystate Health; Westfield (MA); On-site; USD 23,000 - 31,000; Full time

Job summary

Baystate Health is seeking a Hospital Unit Clerk to support patient flow and documentation on the unit. You will manage bed assignments, coordinate admissions and discharges, and act as a central communication hub for staff, patients, and families.

This role requires strong multitasking, clerical skills, and familiarity with hospital information systems. Working under nurse supervision, you’ll maintain patient charts, assist with scheduling, and support hospitalist teams during rounds.

Qualifications

• GED or HiSET is required.
• Healthcare clerical and customer service experience is preferred.
• Basic Life Support certification is required.
• Able to multitask and communicate effectively with staff and patients.

Responsibilities

• Bed management: track, prioritize, and assign beds; coordinate admissions/discharges.
• Use computer systems (Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, PeopleSoft, Staples, Koronos) daily.
• Participate in unit projects and scheduling tasks as assigned.
• Provide shift handoff with pending discharges and admissions.
• Coordinate with departments to expedite priority tests and transport.
• Assist Hospitalist teams and maintain workspace and resources.
• Greet new patients and families; answer questions and direct inquiries.
• Maintain patient charts, transfer/discharge documentation, and HIM communications.
• Update discharge/admission logs and ensure complete information is transferred.
• Order supplies, manage inventory, and coordinate with ancillary services.

Skills

Computer literacy

Interpersonal skills

Education

GED or HiSET

Basic Cardiac Life Support

Tools

Word processing (Word)

OA Gold

SMS

CIS

Premise

BMD

PCM Auditor

PeopleSoft

Staples

Koronos access

Job description

Baystate Health is seeking a Hospital Unit Clerk to support patient flow and documentation on the unit. You will manage bed assignments, coordinate admissions and discharges, and act as a central communication hub for staff, patients, and families.

This role requires strong multitasking, clerical skills, and familiarity with hospital information systems. Working under nurse supervision, you’ll maintain patient charts, assist with scheduling, and support hospitalist teams during rounds.