Unit Manager: Lead Teams, Drive Government Support

DTS; Portsmouth (NH); Sur place; USD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Evening hours

Quarterly bonus

401(k)

Health, dental and vision plans

Employee Assistance Plan

Paid training

Paid time off

Résumé du poste

LDRM, a joint venture supporting National Visa Center operations, seeks a Unit Manager to guide and mentor Supervisors and staff, ensuring timely deliverables and performance reporting to the U.S. State Department.

You will oversee hiring, coaching, and development, and coordinate with overseas posts and government agencies. Onsite with situational telework, with a focus on accountability, efficiency, and mission alignment.

Qualifications

• Bachelor’s degree or four (4) years of additional experience may be substituted for a Bachelor's degree.
• Two (2) years of progressive management experience
• Four (4) years of analytical or information processing experience in a field that equips the applicant with the knowledge, skills and abilities to successfully manage teams of analysts
• Strong verbal and written command of the English language
• Excellent written and verbal communication skills
• Strong administrative and organizational skills
• Proficient with Microsoft Office suite of products, and advanced Excel knowledge & skills
• Experience working with NICE Contact Center Interaction Recording Software preferred
• Ability to interact with people at all levels
• Demonstrate a professional work ethic
• Basic understanding of geography
• Ability to work independently and collaboratively

Responsabilités

• Directly supervise, coach and develop Supervisors, Workload Coordinators and other management staff as assigned
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
• Provide timely deliverables and performance related data to the customer in order to allow adequate monitoring, oversight, and performance measurement of support services
• Suggest process improvements to improve service delivery and performance
• Promote innovation, efficiency, and effectiveness
• Resolve problems with minimal disruption to the activities being performed under the contract
• Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, Department of State, and other U.S. Government agencies. May be requested to provide formal and informal briefings to visitors
• You may be required to perform other duties as assigned to advance the business unit’s mission

Connaissances

Management experience

English proficiency

Verbal communication

Written communication

Leadership

Formation

Bachelor's degree

Outils

NICE Contact Center Interaction Recording Software

Microsoft Office

Excel

Description du poste

LDRM, a joint venture supporting National Visa Center operations, seeks a Unit Manager to guide and mentor Supervisors and staff, ensuring timely deliverables and performance reporting to the U.S. State Department.

You will oversee hiring, coaching, and development, and coordinate with overseas posts and government agencies. Onsite with situational telework, with a focus on accountability, efficiency, and mission alignment.